Ordering Process

Items are added to the shopping cart by clicking on the Add to Cart button located on an item page. Please read the item descriptions carefully as they may contain important information regarding shipping, etc. Once you have selected the items you wish to purchase and are ready to check out, please double-check your order to verify you have selected the items you wish to purchase. If you require any assistance, please contact Customer Service toll-free @ 888.413.pool ( 7665 ) or via email: cs@thepoolzone.com.

Orders received before 12:00 PM are typically shipped the same day. You will be notified via email that your order has been received and is being processed. You will receive a receipt via email for your payment. You will receive tracking information for your order when it is shipped. A Customer Service representative may contact you to verify information regarding your order, such as credit card numbers, billing address information, shipping address information, telephone numbers, etc.

NOTE: We reserve the right to refuse shipment of any order we suspect of being fraudulent. ThePoolZone.com cooperates fully with law enforcement to ensure the safety of online shoppers. Any attempt to defraud ThePoolZone.com will be prosecuted to the fullest extent of the law.

Payment Options

ThePoolZone.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal. Personal Checks and Money Orders are accepted. Orders paid by Check or Money Order will be held until funds have cleared. A Returned Check Fee of $50.00 will be charged for all returned/bounced checks - No Exceptions.

International Orders
At ThePoolZone.com, we welcome orders from international customers outside of the United States and always do our best to provide a quote for shipping costs quickly. Please be aware that product warranties may not be valid outside the United Sates or Canada. International order items cannot be returned. We reserve the right to refuse any International Order that we suspect of being fraudulent. ThePoolZone.com cooperates fully with law enforcement to ensure the safety of online shoppers. Any attempt to defraud ThePoolZone.com will be prosecuted to the fullest extent of the law.

Sales Tax

Pennsylvania residents are subject to 6% Sales Tax – No Exceptions.

Shipping Policy

The default Shipping Method for orders is UPS/FedEx Ground unless otherwise specified in the item description. Due to weight/size limitations, items that are shipped by Truck cannot be shipped via any other method. All Truck shipments require a valid working telephone number where you can be reached to schedule delivery. If we cannot obtain this information from you, your order will not be shipped. If you require a special delivery method such as Overnight or 2nd Day Air, please contact Customer Service toll-free @ 888.413.POOL ( 7665 ) or via email: cs@thepoolzone.com. We are always happy to accommodate your special requests or requirements whenever possible.

Return Policy

At ThePoolZone.com, we take great pride in our customer service track-record. Our knowledgeable and helpful staff can help you with any information you need about any item we carry. We love when you ask questions and welcome the opportunity to help you. Please be sure the item you are purchasing is the item you want/need. At ThePoolZone.com, any item you purchase can be returned within 60 days of the date of purchase. Unused or un-needed items may be returned if they are in their original box and can be resold. ALL RETURN ARE SUBJECT TO A RESTOCKING FEE OF AT LEAST 20%. This is a fee imposed upon ThePoolZone.com and cannot be waived. Freight and shipping charges cannot be refunded because you do not need, do not want or do not like the product. Again these fees are not refundable under any circumstance . After 60 days, no returns will be accepted. All returns require a Returned Goods Authorization Number (RGA#), which can be obtained by calling Customer Service toll-free 888.413.POOL ( 7665 ). We cannot accept any returned items without an RGA#.

Defective Items

If a product is believed to be defective, it will only be replaced with the same product. You can not receive credit for a defective item. We will issue a call tag for the defective merchandise to be picked up and returned to us. The replacement item will be shipped upon receipt of the defective item at our warehouse. If you must have the replacement item immediately, you will be charged for the replacement item and for all reship freight charges. Once the defective item is received, inspected and determined to be defective, you will receive a credit for all charges in full on the original order (cost of product and freight charges). Please make sure that you provide an explanation of the defect on the Return Form. If it is determined that the item returned as defective was not actually defective, you will be charged for any call tag fees and return shipping charges, and no credit will be issued at all for the original order.

Please help us to help you. If ThePoolZone.com requests additional information from you to complete a return, this information must be received within 10 calendar days or there will be an additional 20% handling fee deducted from any credit issued. You must provide this additional information in writing; either via an email or facsimile. If you have not provided the requested information within 30 calendar days, the merchandise will be disposed of and no credit will be issued.

• All returns are subject to a 20% restocking fee, excluding returns of defective items, or returns that result from our error, missing parts or freight damage. If a return is the result of a defective item, our error, is missing parts, or if there is freight damage (see freight claims policy), the restocking fee will be waived. We are not responsible for getting returns back to our warehouse unless the return is the result of our error, missing parts, freight damage or a manufacturer's defect - No Exceptions.
• Returned items must re-sellable, i.e. they must be in their original condition and packaging.
• Returned merchandise must be sent Freight Pre-Paid via UPS, FedEx or USPS.
• You must obtain an RGA# from our Customer Service Dept. before returning any merchandise.
  Please Note: Returns sent through the USPS can take longer to arrive and to be credited.
• COD returns or returns without an RGA# will be refused. (Please write your RGA# clearly on the box)
• Used items (unless shipped defective and/or damaged) cannot be returned under any circumstances
• Special order and custom-made items cannot be returned under any circumstances– No Exceptions.
• International order items cannot be returned.

Returns Process

For quick, easy return processing, please follow these steps:

1) Complete the Return Form. The Return Form contains all of the information necessary to process a return. You must include a copy of this form inside every package you return to ensure that a return credit is properly issued. Undocumented returns greatly hinder our ability to issue a proper credit and will delay the processing of your credit. As such, ThePoolZone.com does not guarantee that a credit will be issued if a return is un-documented.
2) Please use an insured shipping method you can track. We will not be responsible for returns that cannot be verified.
3) Complete the "reason for the return" section on the Return Form when sending the product back to us.
5) Keep a copy of the packing list and Return Form as a reference for following up on return status.

Freight Claims Policy

At ThePoolZone.com, we take great care to ensure that your order is packaged properly and safely to avoid damages during shipment. However, we realize that occasionally, shipments can be damaged in transit. This Freight Claims Policy outlined below will help you understand what happens if a shipment is damaged in transit. If a return is the result of freight damage, the 20% restocking fee will be waived.

If merchandise is received damaged, and that damage is visible (e.g. crushed carton, hole(s) in carton), you must sign for the merchandise as damaged. A simple notation of how many cartons look damaged is sufficient. Upon learning of the damaged shipment from you, ThePoolZone.com will arrange for the merchandise to be picked up and returned to our warehouse for inspection. We will issue a replacement order for the damaged item(s) and you will receive a credit for the original item(s) after they are received in our warehouse.

If merchandise is received damaged, and that damage is visible (e.g. crushed carton, hole(s) in carton), but you signed for the merchandise without exception, you have confirmed acceptance of the shipment and we are not able to file a freight damage claim. It is imperative that you thoroughly inspect the shipment for damage before signing for it and thereby accepting the shipment. Furthermore, if for any reason the driver cannot wait for a proper inspection, you and the driver must both make note of the reason a proper inspection was not possible and must both sign on the Bill of Lading.

If merchandise is received damaged and you signed for the shipment without exception, but later claim there was concealed damage, no credit will be issued. ThePoolZone.com will, of course, file a claim with the carrier on your behalf if so requested. Again, it is absolutely imperative that you inspect the shipment for damage before signing for and thereby accepting the shipment. Furthermore, if for any reason the driver cannot wait for a proper inspection, you and the driver must both make note of the reason a proper inspection was not possible and must both sign on the Bill of Lading.

Returns that are a result of visible freight damage that was noted by you at time of delivery, will be accepted. Note again: If you sign for delivery without exception, you are confirming acceptance of the shipment and we have no way of determining the cause of the damage.

Privacy Policy
ThePoolZone.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for ThePoolZone.com.

Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Your IP address may be used to help diagnose problems with our server and to administer our Web site. Our site may use cookies to keep track of your shopping cart. This site contains no links to other sites.

Our site uses an order form for customers to purchase products. We collect customers’ contact information, unique identifiers, credit card numbers and demographic information. Contact information from the order form is used to process orders and to send information about our company to our customers. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products purchased. We absolutely do not sell any of our customers’ information to third parties.

Security
This site is hosted by Yahoo! and has security measures in place to protect the loss, misuse and alteration of the information under our control.

Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
1. You can send email to privacy@thepoolzone.com, or;
2. You can opt out of receiving future mailings on our Checkout Page.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Contacting ThePoolZone.com
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact
ThePoolZone.com
1180 Chestershire Place
Pottstown, PA 19465
888.413.POOL ( 7665 )

General Disclaimers 

Prices are subject to change without notice.

We reserve the right to limit quantities.

We are not responsible for typographical errors.

All products carry original manufacturer's warranty.

All products are to be used in accordance to manufacturer's instructions.

We reserve the right to cancel a transaction due to pricing or typographical errors.

We are not responsible for duties, taxes, freight charges, insurance or any other expenses associated with goods shipped outside the continental United States.

Copyright and Trademark Notice
This web site is owned and operated by ThePoolZone.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, menu systems and images, as well as the selection, assembly and arrangement thereof, are the sole property of ThePoolZone.com., Copyright © 2005 - ALL RIGHTS RESERVED. Manufacturer-supplied graphics are property of the respective manufactures.

Jurisdiction and Venue
You agree that any legal action brought against ThePoolZone.com shall be governed by the laws of the State of Pennsylvania without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your orders made on ThePoolZone.com’s web sites shall be an appropriate federal or state court located in the State of Pennsylvania.