At ThePoolZone.com we work diligently to
maintain the highest possible level of quality Customer Service at all times.
Our account managers and support staff are always friendly, courteous and
helpful to all of our customers - big or small. Whether you are purchasing an
expensive pool package or a pack of test strips, your sales associate will
answer all of your questions and treat you with the same level of courtesy and
professionalism that we extend to all of our customers.
Customer satisfaction is our #1 priority and we are extremely proud of our
customer service track-record. We work hard to make sure each and every customer
is satisfied with their purchase and shopping experience. Understanding that
sometimes, albeit rarely, things happen and in the rare event that there is a
problem with an order, we always do our best to make it right and keep you, our
customer, satisfied. We are only happy when you are happy.
See what many of our customers have to say about us and our service.
These testimonials are from actual 100% bona-fide real customers.
"Just to let you know how much we appreciate the super quick response ....got the cover late yesterday....thanks.......I'm a customer for life and I will tell all my friends!!!!!!"
-W. F. - NY
"Our order arrived today, thank you for the excellent service."
-D. S. - VA
"The item arrived with lightening speed. I'd definitely make another purchase from them. A+"
-M. M. - MI
"Great customer service. Had a problem and thought I was going to get the usual run-around. These people went above and beyond the call of duty. Problem solved on Day One. Would happily do business
with them again."
-T. L. - NY
"Easy purchase, good price, fast shipping.
I plan to purchase from this merchant again."
-A. E. - OR
"If the "Gorilla" works half as well as your
company does, it should be fabulous....Thanks for all the help."
-W. F. - NJ
"Being a Customer Service Manager, I have seen the best and worst over my many years. Your attention to my inquiry was the best customer service that I have received from ANY company in the past year."
-K. D. - NY
"It was a pleasure doing business with you. And it's so nice when a real live person answers the phone. Keep up the good work. I added your site to my favorites for future shopping."
-L. B. - IL
"thepoolzone.com was very helpful in answering questions and prompt in filling
the order. I would shop there again and highly recommend thepoolzone.com to
anyone."
-D. R. - FL
"I
ordered a solar blanket. I'm very pleased with the merchandise. I received it 6
days after placing my order. They had the lowest shipping price that I could
find. I would buy from them again."
-J. W. - IN
"Easy to
purchase at a good price with quick delivery. I will use them again for pool
equipment purchases I might need."
-D. S. - TX
"After
shopping around for steps for my above ground pool, I found this merchant had
the best price, including shipping. The product was shipped promptly and my card
was not charged until it was on the truck. It arrived as advertised."
-J. S. - TX
"Very
pleased with the whole transaction. Will shop with again. Thanks"
-A. B. - LA
"I had a
good experience with thepoolzone.com twice this year."
-T. C. - VA
"Great
to deal with and will do business with again!!! This merchant makes you look
good."
-D. G. - NY
"Very
good prices on the products and it was very easy to order the products. Even
after finishing shopping and I had forgotten an item so had to do a second
order. All items where shipped the same day. Excellent shopping experience."
-M. B. - SD
"High
quality merchandise, everything as described, fast shipping, good prices,
friendly service."
-G. D. - NJ
"Very
quick shipping! Got just what I ordered!"
-B. T. - IL
This is just a sample of the many emails and
voice-mail messages that we have received from our satisfied customers telling us about how much they appreciate our service. While we would love to share them all with you, there are so many that updating this page
would be a full time job. We do update this page every so often, especially when we receive a particularly nice message.
Thank you for the opportunity to serve you.
Sincerely,
ThePoolZone.com
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